Overview
Wave Card Private Limited is dedicated to delivering high-quality financial services to our customers. This refund policy outlines the terms and conditions under which refunds are provided for our fintech products and services.
Eligibility for Refunds
Refunds from Wave Card Private Limited are available under the following circumstances:
- Fraudulent Activity: If a customer's account experiences unauthorized transactions due to fraudulent activity, a refund will be provided for the amount debited from the customer's account.
- Failed Transactions: In the event of a failed transaction where funds are debited from the customer's account but not credited to the intended recipient, a refund will be initiated promptly.
- Service Disruptions: If our fintech services experience prolonged disruptions or downtime, resulting in the inability for customers to access their accounts or execute transactions, refunds may be provided on a case-by-case basis.
Refund Procedure
To request a refund, customers must adhere to the following procedure:
- Contact Customer Support: Customers must contact Wave Card Private Limited's customer support team to report the issue and request a refund. This can be done through our app, website, or designated customer support channels.
- Provide Documentation: Customers may be required to provide documentation or evidence to support their refund request, such as transaction details, account statements, or proof of unauthorized activity.
- Verification Process: Wave Card Private Limited reserves the right to conduct a thorough verification process to authenticate refund requests and ensure compliance with our refund policy and regulatory requirements.
- If you are eligible for a refund, we will reimburse your amount into your bank account within 7-14 working days.
Contact Information
For inquiries or assistance regarding refunds, customers can contact Wave Card Private Limited's customer support team via email at support@wavecard.com or through our app's support feature.
